1. Who We Are
This Privacy Policy explains how BotanicaGlow LLC (“we”, “us”, “our”), registered at Ferat Dragaj 71, Kosovo, collects, uses, and protects personal data of visitors and customers (“you”) of botanicaglow.shop (the “Website”). We are the data controller responsible for your personal data in connection with the Website.
Contact: business@botanicaglow.shop
2. What Personal Data We Collect
Depending on how you interact with the Website, we may collect:
- Account and order data: name, delivery and billing address, email address, phone number, and order history.
- Payment data: we do not collect or store your card or bank details. Payments are processed directly by our payment provider, Paysera, which collects and processes this data under its own privacy policy.
- Communications: any information you provide when contacting us by email for support, complaints, or partnership inquiries.
- Technical and usage data: IP address, browser type, device information, and browsing behavior on the Website, collected automatically through cookies and similar technologies.
3. How We Use Your Data
We use personal data to:
- process and deliver your orders, including sharing necessary delivery details with couriers;
- process payments securely through Paysera;
- communicate with you about your orders, inquiries, or complaints;
- maintain the security and proper functioning of the Website;
- comply with legal and accounting obligations; and
- with your consent, send marketing communications, which you may opt out of at any time.
4. Legal Basis for Processing
We process your data based on: performance of a contract (fulfilling your order), our legitimate business interests (e.g., preventing fraud, improving the Website), compliance with legal obligations, and your consent where required (e.g., marketing emails or non-essential cookies).
5. Sharing Your Data with Third Parties
We share personal data only with service providers necessary to operate the Website and fulfill orders, including:
- Paysera – payment processing;
- Hostinger – website hosting and infrastructure;
- Courier/delivery partners – to deliver your order;
- IT and analytics tools used to operate and improve the Website (e.g., WordPress/WooCommerce plugins).
These providers process your data only as necessary to perform their services and are bound by their own data protection obligations. We do not sell your personal data to third parties.
6. Cookies
The Website uses cookies and similar technologies to enable core store functionality (such as shopping cart and checkout), remember your preferences, and, where enabled, analyze site traffic. You can control or disable cookies through your browser settings; note that disabling essential cookies may affect the Website’s functionality.
7. Data Retention
We retain order and billing data for as long as necessary to fulfill orders and meet legal, tax, and accounting requirements. Data collected for marketing purposes is retained until you withdraw your consent or unsubscribe. We delete or anonymize personal data once it is no longer needed for these purposes.
8. Your Rights
Subject to applicable law, including the Kosovo Law on Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate data;
- request deletion of your data, subject to legal retention requirements;
- object to or restrict certain processing, including marketing;
- request a copy of your data in a portable format; and
- lodge a complaint with the competent data protection authority.
To exercise any of these rights, contact us at business@botanicaglow.shop.
9. Data Security
We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, including secure hosting and delegating payment handling to a licensed payment institution (Paysera). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Website is not directed at children, and we do not knowingly collect personal data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
12. Contact Us
For any questions about this Privacy Policy or how we handle your personal data, please contact us at business@botanicaglow.shop.