Our Returns Policy
Given the cosmetic and personal-care nature of our products, and for hygiene and safety reasons, we accept returns only in the following case:
- The product arrived broken, damaged, or faulty as a result of delivery or a manufacturing defect.
We do not accept returns for change of mind, incorrect choice of product, products that have been opened or used, or reactions not caused by a manufacturing defect.
Return Window
You must contact us within 7 (seven) calendar days of the delivery date to be eligible for a return under this policy. Claims submitted after this period will not be accepted.
How to Request a Return
Email us at business@botanicaglow.shop with:
- your order number;
- a description of the fault or damage; and
- photos of the damaged or faulty product and its packaging.
We will review your claim and respond as soon as possible. If approved, we will, at our discretion, offer a replacement or a full refund to your original payment method via Paysera.
Refunds
Approved refunds are processed to the original payment method through Paysera within a reasonable time after approval. We will notify you by email once your refund has been processed.
Contact Us
For any questions about returns or refunds, contact us at business@botanicaglow.shop.